Contact Center Management

Connecting with the Next Gen Customer

Provided by Serenova

Category Contact Center Management

Type E-Book

Length 10

Publish Date October 15 2016

Date posted April 07 2017

Overview

Gone are the days when the contact center was seen purely as a voice only sales and service center. With the rise of the next gen social customers who research, blog, and post online, leading companies are realizing that to develop a truly effective engagement center, communication must flow both ways - and they are embracing these social channels to extend that reach. 

This eBook outlines the top 5 trends progressive companies are adopting to transform their old-school contact centers into modern customer engagement centers.  

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