Provided by Serenova
Category Contact Center Management
Type Analyst Report
Publish Date October 24 2016
Date posted April 07 2017
In this report, Gartner profiles 10 Contact Center as a Service (CCaaS) solution providers that met strict evaluation criteria for this category, and offers critical insights into each. Learn what’s driving the market demand for CCaaS, who the key players are, and why Serenova is named a Challenger.
Adrian Schofield sheds light on tech in South Africa
Mark Chillingworth on IT leadership
IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.
Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.