Contact Center Management

2016 Gartner Magic Quadrant: Contact Center as a Service (CCaaS) Report

Provided by Serenova

Category Contact Center Management

Type Analyst Report

Length 1

Publish Date October 24 2016

Date posted April 07 2017

Overview

In this report, Gartner profiles 10 Contact Center as a Service (CCaaS) solution providers that met strict evaluation criteria for this category, and offers critical insights into each. Learn what’s driving the market demand for CCaaS, who the key players are, and why Serenova is named a Challenger.    

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