Contact Center Management

2016 Gartner Magic Quadrant: Contact Center as a Service (CCaaS) Report

Provided by Serenova

Category Contact Center Management

Type Analyst Report

Length 1

Publish Date October 24 2016

Date posted April 07 2017


In this report, Gartner profiles 10 Contact Center as a Service (CCaaS) solution providers that met strict evaluation criteria for this category, and offers critical insights into each. Learn what’s driving the market demand for CCaaS, who the key players are, and why Serenova is named a Challenger.    



Doubting Disruption

Can we stop with all the Snapchat clones?

Dan Swinhoe casts a critical eye on the future

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should we donate our health data the same way we donate organs?