Workforce Planning and Management

NICE Performance Management: Comprehensive Capabilities

Provided by NICE Ltd

Category Workforce Planning and Management

Type White Paper

Length 6

Publish Date November 16 2016

Date posted April 20 2017

Overview

The demands for performance management solutions within contact centers is at an all-time high and finding one that works is fast becoming a priority for a large number of organizations. Good performance management is key to driving long-term success, optimizing your workforce and ultimately increasing customer satisfaction. This paper looks at how NICE Performance Management can provide your organization with a comprehensive solution to help you better monitor, understand and drive efficiency at all levels.

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