As the changes to the Payment Services Directive (PSD2) come into force, financial institutions are going to find themselves opened up to new payment markets, competitors and service providers. However, compliance is key and organizations need to ensure they consolidate and manage their data in a way that meets customer expectations whilst adhering to the regulation. This paper looks at the current data and compliance challenges that exist with PSD2 and highlights how banks can use it as an opportunity to make a real difference to customer experience.
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