IT Service Management (ITSM)

Empowering the Workforce

Provided by BMC Software

Category IT Service Management (ITSM)

Type White Paper

Length 7

Publish Date August 28 2015

Date posted April 26 2017

Overview

It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their personal applications. A modern approach to IT service management (ITSM) can help both sides of the service desk work smarter, faster, and more easily. Gain expert insight to meet the needs and expectations of the modern workforce. Download the white paper today.

Learn the four key elements for today’s ITSM, including:

    - Full mobility on any device
    - Consumer-style self-service
    - Embedded social collaboration
    - User-centric design

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