Contact Center Management

Cloud-Based Contact Center Infrastructure Market Report Reprint

Provided by Serenova

Category Contact Center Management

Type White Paper

Length 14

Publish Date April 26 2017

Date posted May 05 2017


As the benefits of the cloud become increasingly apparent, business leaders are struggling to find reasons to keep their contact center solutions in-house. However, despite the increased reliability, flexibility and security offered by the cloud, financial services organizations are still slow to embrace cloud-based contact center infrastructure adoption. This paper looks at how the cloud-based market has changed throughout 2016 and details the impact and capabilities the cloud can offer those looking to improve their contact center infrastructure.



South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa


My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends


China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should we donate our health data the same way we donate organs?