Contact Center Management

Cloud-Based Contact Center Infrastructure Market Report Reprint

Provided by Serenova

Category Contact Center Management

Type White Paper

Length 14

Publish Date April 26 2017

Date posted May 05 2017

Overview

As the benefits of the cloud become increasingly apparent, business leaders are struggling to find reasons to keep their contact center solutions in-house. However, despite the increased reliability, flexibility and security offered by the cloud, financial services organizations are still slow to embrace cloud-based contact center infrastructure adoption. This paper looks at how the cloud-based market has changed throughout 2016 and details the impact and capabilities the cloud can offer those looking to improve their contact center infrastructure.

Recommended for You

dan2

US ‘hacking back’ law could create a cyber wild west of vigilantism

Dan Swinhoe casts a critical eye on the future

kathryn-cave

A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

If it were legal, would your organization hack back?