IT Service Management (ITSM)

IT Service Management Blueprint – Consumerize the User Experience

Provided by ServiceNow

Category IT Service Management (ITSM)

Type E-Book

Length 8

Publish Date April 04 2016

Date posted May 08 2017

Overview

Most users now want a self-service experience that is convenient and easy, just like what they get in their personal lives. But what is your company plan for improving the user experience and IT efficiency? This e-book reveals how with the right ITSM platform, you can measure and track key performance indicators to simplify and improve user engagement.

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