IT Service Management (ITSM)

Legacy ITSM Systems Leave Businesses in the Lurch

Provided by ServiceNow

Category IT Service Management (ITSM)

Type White Paper

Length 4

Publish Date October 28 2016

Date posted May 08 2017

Overview

Trends like digitalization change the way IT is operated, managed, and delivered. This paper takes a look at today’s technology challenges and workforce expectations, and how legacy ITSM systems are hindering IT’s ability to keep pace – ultimately putting businesses at risk of falling behind.

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