IT Service Management (ITSM)

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite

Provided by ServiceNow

Category IT Service Management (ITSM)

Type White Paper

Length 7

Publish Date September 12 2016

Date posted May 08 2017

Overview

Many IT organizations continue to struggle with outdated IT Service Management (ITSM) suites. These legacy systems are incredibly rigid and difficult to configure—they need an army of programmers and administrators, and they still can’t keep up with business demands. Often, they are an unwieldy collection of poorly integrated products rather than an efficient unified solution. Business users abandon them because the user experience is so embarrassingly poor. And, the costs are astronomical—upgrades are overwhelmingly painful, on-premises maintenance costs are sky high, and there’s a never-ending stream of expensive customizations and integrations.

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