IT Service Management (ITSM)

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite

Provided by ServiceNow

Category IT Service Management (ITSM)

Type White Paper

Length 7

Publish Date September 12 2016

Date posted May 08 2017


Many IT organizations continue to struggle with outdated IT Service Management (ITSM) suites. These legacy systems are incredibly rigid and difficult to configure—they need an army of programmers and administrators, and they still can’t keep up with business demands. Often, they are an unwieldy collection of poorly integrated products rather than an efficient unified solution. Business users abandon them because the user experience is so embarrassingly poor. And, the costs are astronomical—upgrades are overwhelmingly painful, on-premises maintenance costs are sky high, and there’s a never-ending stream of expensive customizations and integrations.

Recommended for You


US ‘hacking back’ law could create a cyber wild west of vigilantism

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



If it were legal, would your organization hack back?