Customer Data Integration

The digital customer: The center of your universe

Provided by Dynatrace

Category Customer Data Integration

Type Webinar

Length 00:21:00

Publish Date May 18 2017

Date posted May 18 2017

Overview

Your customers expect an Amazon-caliber digital experience – ease at every touch, click, and swipe.

But how do you know if you’re meeting the needs of your customers, or if your customer experience initiatives are successful? Only about 5% of apps get monitored; how can you know what you’re delivering?

Check out this on-demand webinar to learn how to make digital customer experience the focus of your universe, and how IT can effectively lead these initiatives and track success. We cover:

  • The expectations of mobile and millennial customers
  • How the technology landscape will evolve to address these expectations
  • Success factors for digital transformation
  • Where digital experience monitoring fits into the transformation puzzle

According to Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities."1

Empower your IT teams to deliver an exceptional digital experience for your customers AND to have a positive impact on business outcomes.

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