Customer Experience Management (CEM)

How to Improve Customer Experience with Hosted VoIP

Provided by Jive Communications

Category Customer Experience Management (CEM)

Type White Paper

Length 16

Publish Date May 11 2017

Date posted May 23 2017


In the Digital Age, creating a positive customer experience is of the utmost importance. With customer reviews, complaints, and praises just a click away, giving each individual a customized, personal experience can make or break your business. By 2020, customer experience is expected to be the main focus for companies. Companies need to improve every aspect of their business to ensure their success in providing customers with the best experience possible.

There are three main areas where companies should focus on to improve their customer experience. They are:

• Improving Communications
• Increasing Transparency
• Improving Company Culture

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