Customer Experience Management (CEM)

Transforming Workforce Technology is the Key to Improving Customer Experience

Provided by Dell, Inc

Category Customer Experience Management (CEM)

Type White Paper

Length 15

Publish Date November 04 2016

Date posted June 14 2017


Enabling your workforce with technology is a deliberate strategy to foster high performance and excellence. It begins with understanding that employee experience, customer experience, and revenue growth are decisively linked. Based on a survey of over 300 IT professionals across APAC, this Forrester paper looks at how better enabling your workforce is key to improving Customer Experience

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