Customer Experience Management (CEM)

Transforming Workforce Technology is the Key to Improving Customer Experience

Provided by Dell, Inc

Category Customer Experience Management (CEM)

Type White Paper

Length 15

Publish Date November 04 2016

Date posted June 14 2017

Overview

Enabling your workforce with technology is a deliberate strategy to foster high performance and excellence. It begins with understanding that employee experience, customer experience, and revenue growth are decisively linked. Based on a survey of over 300 IT professionals across APAC, this Forrester paper looks at how better enabling your workforce is key to improving Customer Experience

Recommended for You

kathryn-cave

Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

silhouette

Four hot IT growth areas to guarantee a big salary bump

IDG Connect tackles the tech stories that matter to you

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?