Provided by Numara Software
Category Information Technology Infrastructure Library (ITIL)
Type White Paper
Publish Date May 19 2010
Date posted May 19 2010
In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That means C-Level executives can now see the progress of their IT investments and place a value against that investment in terms of the number of service desk incidents, how quickly they were fixed, and the number of transactions that went unfulfilled.