Customer Experience Management (CEM)

Five Tech Trends That Redefine the Customer Experience

Provided by Genesys Telecommunications Laboratories

Category Customer Experience Management (CEM)

Type E-Book

Length 10

Publish Date May 22 2017

Date posted July 20 2017


The way customers experience your company is changing. They search, watch, listen, read, type, and talk, and they can swiftly and intuitively zero in on the answers they need. This eBook looks at five tech trends that are shaping the ways in which customers access information and interact with companies.

Recommended for You


Programming languages to avoid learning in 2018

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should the government regulate Artificial Intelligence?