Customer Experience Management (CEM)

Five Tech Trends That Redefine the Customer Experience

Provided by Genesys Telecommunications Laboratories

Category Customer Experience Management (CEM)

Type E-Book

Length 10

Publish Date May 22 2017

Date posted July 20 2017

Overview

The way customers experience your company is changing. They search, watch, listen, read, type, and talk, and they can swiftly and intuitively zero in on the answers they need. This eBook looks at five tech trends that are shaping the ways in which customers access information and interact with companies.

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