Customer Experience Management (CEM)

Omnichannel is No Longer Optional: Connecting the Contact Centre Customer Experience

Provided by Genesys Telecommunications Laboratories

Category Customer Experience Management (CEM)

Type E-Book

Length 8

Publish Date May 22 2017

Date posted July 20 2017

Overview

The proliferation of smart phones, social media, email, and high-tech availability means your customer is likely interacting with your brand on a number of different devices via a vast array of channels. But what your customers seek is a seamless brand experience across all channels so their questions get answered and issues get resolved – quickly and with unprecedented ease. This eBook looks at the importance of an omnichannel contact center in delivering a high-quality customer experience.

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