Category Customer Experience Management (CEM)

Type Infographic

Length 1

Publish Date June 21 2017

Date posted July 24 2017

Overview

As technology has transformed, so has the way customers interact with organisations. Consumers now expect to be able to connect with retailers across a wide variety of channels via a number of devices at any time of day. This infographic looks at the importance of developing a customer-centric omnichannel program to ensure your organisation continues to improve customer experience in the future.

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