CRM

CRM Governance: What it is, What it isn't, and How to do it Right

Provided by AKA and Microsoft

Category CRM

Type White Paper

Length

Publish Date July 31 2017

Date posted July 31 2017

Overview

Are you using CRM as a platform for deploying line of business applications?  If so, make sure you get the most from your investment by reading our eBook, CRM Governance: What It Is, What It Isn’t and How to Do It Right.

It covers everything you should know about implementing a CRM governance strategy, including:

  • Governance, defined – what it is and what it isn’t
  • Why governance is important for organizations using CRM
  • The consequences of not using governance
  • The benefits of CRM governance
  • Why developing a Center of Excellence (CoE) is crucial to success
  • How to define goals for the CoE
  • Who should be on a CoE team: key roles and responsibilities
  • How to integrate the CoE with your current development methodology
  • The ongoing benefits of a CoE

Recommended for You

kathryn-cave

Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

silhouette

Four hot IT growth areas to guarantee a big salary bump

IDG Connect tackles the tech stories that matter to you

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?