Customer Experience Management (CEM)

WorldPay Consumer Behaviour and Payments Report

Provided by WorldPay

Category Customer Experience Management (CEM)

Type White Paper

Length 21

Publish Date May 27 2016

Date posted August 09 2017

Overview

Who are today’s consumers and what do they expect from their shopping experience? Based on a survey of 2,500 consumers across the UK, this paper explores what consumers like and dislike about certain aspects of their shopping journey, analysing their behaviour across the different buying channels.

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