Customer Experience Management (CEM)

Where Next for Customer Experience Management?

Provided by Avaya

Category Customer Experience Management (CEM)

Type White Paper

Length 6

Publish Date August 11 2017

Date posted August 21 2017


When interacting and engaging with organisations, customer expectations are currently at an all-time high. Customer Experience Management can be confusing for those with little experience but get it right and the rewards speak for themselves. Get it wrong however, and your business could greatly suffer. This eBook discusses where Customer Experience Management is going next and outlines the emerging technologies driving its future.

Recommended for You


Programming languages to avoid learning in 2018

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should the government regulate Artificial Intelligence?