Customer Experience Management (CEM)

Where Next for Customer Experience Management?

Provided by Avaya

Category Customer Experience Management (CEM)

Type White Paper

Length 6

Publish Date August 11 2017

Date posted August 21 2017

Overview

When interacting and engaging with organisations, customer expectations are currently at an all-time high. Customer Experience Management can be confusing for those with little experience but get it right and the rewards speak for themselves. Get it wrong however, and your business could greatly suffer. This eBook discusses where Customer Experience Management is going next and outlines the emerging technologies driving its future.

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