Customer Experience Management (CEM)

Appointment Reminders Guide - Reduce No Shows

Provided by Twilio

Category Customer Experience Management (CEM)

Type White Paper

Length 11

Publish Date August 21 2016

Date posted August 30 2017

Overview

Mobile appointment reminders service a useful purpose for busy customers on the go. Sending reminders can reduce costs and improve customer services by both reducing customer support requests and increasing customer satisfaction. For example, one hospital reduced its no-show rate from 20% to 2%, saving hundreds of thousands of dollars. This paper looks at how reminder notifications can help decrease no-shows and improve the customer experience, and provides best practices for their use. 

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