Business Process Automation

Five Best Practices for Designing with Digital in Mind

Provided by OpenText

Category Business Process Automation

Type White Paper

Length 10

Publish Date September 26 2017

Date posted September 26 2017


Many companies are zeroing in on customer experience as both the next battlefield and a key competitive differentiator. But while organizations understand the need to transform their cross channel engagements, they may not know where to start in understanding their current and necessary future capabilities. This paper provides five best practices for designing a better digital customer experience and communications.

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