Customer Service

CEM Executive's Agenda 2017: A Data-Driven Approach to Delight Customers

Provided by OpenText

Category Customer Service

Type Content

Length 14

Publish Date September 26 2017

Date posted September 26 2017


Data holds the key to success or blunder in Customer Experience (CX) programs. Companies must follow the lead of the Best-in-Class to learn the art and science of using data to satisfy customers, generate efficiency, and enhance financial results. This Aberdeen Group report highlights the top priorities that are driving Customer Experience (CX) programs in 2017 and beyond.

Recommended for You


Everything you need to know about… Tech Careers

IDG Connect tackles the tech stories that matter to you


Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech


What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Should companies have Bitcoins on hand in preparation for a Ransomware attack?