Customer Service

CEM Executive's Agenda 2017: A Data-Driven Approach to Delight Customers

Provided by OpenText

Category Customer Service

Type Content

Length 14

Publish Date September 26 2017

Date posted September 26 2017

Overview

Data holds the key to success or blunder in Customer Experience (CX) programs. Companies must follow the lead of the Best-in-Class to learn the art and science of using data to satisfy customers, generate efficiency, and enhance financial results. This Aberdeen Group report highlights the top priorities that are driving Customer Experience (CX) programs in 2017 and beyond.

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