Customer Service

State of Service 2017: Lead with Customer Experience, and efficiency will follow

Provided by OpenText

Category Customer Service

Type Analyst Report

Length 10

Publish Date September 26 2017

Date posted September 26 2017


Savvy businesses have turned service into a key differentiator; an opportunity to show customers they’re listening, and to provide a well-rounded, positive experience. When executed well, service doesn’t need to be a stopgap, but rather a value-add helping companies to build and nurture customer loyalty. This Aberdeen Group paper explores how service execs are improving the efficiency of their operations.

Recommended for You


Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond


Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you


What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Will Kotlin overtake Java as the most popular Android programming language in 2018?