Customer Service

Why You Should be Delivering a Continuous Connected Digital Experience

Provided by OpenText

Category Customer Service

Type White Paper

Length 7

Publish Date September 27 2017

Date posted September 27 2017

Overview

Customers are increasingly in control, with multiple channels with which to be heard, they are dictating how business should be communicating. As a result, Customer Experience is becoming the battlefield for digital business transformation. It is now a mission critical objective and a competitive differentiator. This paper looks at how organizations can orchestrate an exceptional digital customer experience.

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