Customer Service

Delivering the Continuous Connected Customer Journey

Provided by OpenText

Category Customer Service

Type White Paper

Length 25

Publish Date June 01 2017

Date posted September 27 2017

Overview

Customers are increasingly in control, with multiple channels with which to be heard, they are dictating how business should be communicating. As a result, Customer Experience is becoming the battlefield for digital business transformation. It is now a mission critical objective and a competitive differentiator. This paper looks at how organizations can orchestrate an exceptional digital customer experience.

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