CRM Software

Magic Quadrant for the CRM Customer Engagement Centre

Provided by Zendesk

Category CRM Software

Type Analyst Report


Publish Date October 12 2017

Date posted October 12 2017


Over the next two years, customer service and support software will increasingly be delivered on a cloud-based model in order to support an ecosystem that is growing in complexity. This has led to a change in market demand and customer service vendors are having to innovate and adapt to meet the needs of their consumers. This Magic Quadrant evaluates the strengths and weaknesses of the leaders, challengers, visionaries and niche players in the CRM customer engagement centre market.

Recommended for You


US ‘hacking back’ law could create a cyber wild west of vigilantism

Dan Swinhoe casts a critical eye on the future


A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



If it were legal, would your organization hack back?