Customer Service

Six Things People Expect from Your Contact Centre in the Digital Age

Provided by Aspect

Category Customer Service

Type White Paper

Length 15

Publish Date February 23 2015

Date posted October 24 2017

Overview

Customers are talking, texting, tweeting, browsing and chatting more than ever. Customers are also more self-reliant, often using self-service channels, peer-based communities and social networks to get help. Failure to address these changing consumer needs can put your business at risk, as poor service results in customers going elsewhere. This paper looks at  the six key things consumers demand from a modern contact centre.

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