Customer Experience Management (CEM)

Seven Emerging Trends That Are Changing Retail

Provided by Microsoft Dynamics

Category Customer Experience Management (CEM)

Type White Paper

Length 38

Publish Date November 10 2016

Date posted December 01 2017


Over the last decade, the retail industry has undergone a significant transformation due to a number of emerging technologies. As customers demand an around the clock ability to shop remotely and the ability to gain access to product information via their mobile devices, retailers are left trying to mitigate any potential risks to best capitalise on these opportunities. This white paper explores seven key trends emerging in the retail sector and discusses how you can harness them to improve customer experience.

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