Contact Center Management

The truth about cloud in small contact centers

Provided by Genesys Telecommunications Laboratories

Category Contact Center Management

Type White Paper

Length 13

Publish Date December 13 2017

Date posted December 13 2017


The cloud presents new opportunities for small businesses, enabling them to refocus budget and staff on the business—not to support new technology. Small and mid-sized contact centers can get enterprise-quality, highly sophisticated and feature-rich contact center capabilities at prices they can afford. With a cloud contact center, companies pay only for what they use and gain the flexibility necessary to scale up and down, as needed.

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