Cloud Computing

Keeping Pace with the Modern Customer

Provided by Genesys Telecommunications Laboratories

Category Cloud Computing

Type White Paper

Length 14

Publish Date December 13 2017

Date posted December 13 2017

Overview

Any connection with a customer is an opportunity to improve, nurture, renew and solidify the relationship — and today’s customer craves the kind of intuitive experience they get with data-fueled leaders like Google or Amazon. They expect (even demand) the same level of service from every business partner. That means seamless connections across every imaginable touchpoint—whether social, mobile or even tried-and-true landline. For companies, capitalizing on this opportunity starts with understanding the new customer and ends with empowering their agents with the tools they need to fulfill the high expectations of that enlightened breed of millennials.

Recommended for You

phil-muncaster

Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond

silhouette

Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

If it were legal, would your organization hack back?