Contact Center Management

Engage with Customers in an Ultra-Connected Era

Provided by Genesys Telecommunications Laboratories

Category Contact Center Management

Type White Paper

Length 13

Publish Date December 13 2017

Date posted December 13 2017

Overview

Growing your own business isn’t easy. Finding new customers and building relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are?

As the world becomes more and more digital, it’s vital for all businesses (from the tiny mom- and-pop shop to the massive corporation) to be able to communicate with customers whenever and wherever the customer wants. Be that via phone call, SMS text, online chat, social media or whatever the next big “thing” is

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