Customer Experience Management (CEM)

Transforming Telco Customer Experience

Provided by LogMeIn

Category Customer Experience Management (CEM)

Type Analyst Report

Length 9

Publish Date August 22 2017

Date posted January 15 2018


As new, disruptive players enter the telecommunications market, previously established organizations are struggling to meet the changing demands of their customers. In order to gain a better understanding of the Telco landscape, Bold360 commissioned a study into customer satisfaction. This report complies the results from that study, exploring current consumer views towards telecommunications and outlines the challenges and opportunities facing Telco companies.

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