Business Service Management (BSM)

Managed Services Pricing Guide 2.0: Industry Best Practices

Provided by Solarwinds

Category Business Service Management (BSM)

Type White Paper

Length 13

Publish Date December 15 2016

Date posted January 22 2018

Overview

MSPs are in a perfect position to continue to shift SMBs away from hourly rates and into fully managed services. Moving to a model with consistent monthly fees provides stable IT costs for the customer and predictable recurring revenue for the provider. This document provides a strategy for moving away from break-fix hourly service rates to a predictable, profitable managed services business model.

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