Customer Experience Management (CEM)

Design communications for superior digital experience. Five best practices to take customer communications to the next level.

Provided by OpenText

Category Customer Experience Management (CEM)

Type White Paper

Length 10

Publish Date January 03 2018

Date posted January 25 2018


In the digital age, it is critical for companies to move from traditional, paper-based documents to engaging conversations across all channels. By delivering communications in the customer’s preferred channels and designing with digital in mind, organizations can turn their communications into a differentiator.

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