Customer Experience Management (CEM)

Co-creating tomorrow’s insurer

Provided by Fujitsu

Category Customer Experience Management (CEM)

Type White Paper

Length 24

Publish Date February 05 2018

Date posted February 05 2018


The role of insurance organisations is evolving at an unprecedented rate to meet the demands of a new digital landscape. At the same time, an empowered customer is leading the transition towards an era where innovation and transparency have succeeded loyalty in their decision making. This pace of change is only exacerbated by regulations demanding more agility and flexibility from those wanting to succeed. With new “digital native” entrants becoming fierce competition to the traditional insurers. Future insurers will need to be versatile and divergent, but retain a customer-centric strategy that allows them to build trust. In this landscape, the key is enabling and enhancing operational efficiency, whilst delivering a first class, secure, digital experience to customers and employees alike.

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