Customer Experience Management (CEM)

Transforming the Digital Customer Experience

Provided by Verizon Business

Category Customer Experience Management (CEM)

Type White Paper

Length 6

Publish Date December 22 2017

Date posted February 07 2018

Overview

In today’s increasingly digital world, customers are expecting more from organizations than ever before. Developments in mobile, Big Data analytics and machine learning are all driving changes to customer experience capabilities and companies that fail to implement these initiatives risk falling behind their competitors. This white paper discusses how Software Defined Networking is helping enterprises transform customer experience.

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