How Digital Transformation Drives Service Innovation

Provided by ServiceMax

Category

Type White Paper

Length 4

Publish Date March 19 2018

Date posted March 19 2018

Overview

Digital transformation (DX) is driving service organizations to transform into value generators for their companies. IDC defines DX as the continuous process by which enterprises adapt to or drive disruptive changes in their customers and markets (external ecosystem) by leveraging digital competencies to innovate new business models, products, and services that seamlessly blend the digital and physical worlds, as well as business and customer experiences, while improving operational efficiencies and organizational performance.

Recommended for You

dan2

Programming languages to avoid learning in 2018

Dan Swinhoe casts a critical eye on the future

kathryn-cave

A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?