Cloud Computing

To Stay on Premises or Move to the Cloud: Seven Points to Consider Before Moving to a Cloud-Based Contact Center

Provided by Mitel

Category Cloud Computing

Type White Paper

Length 9

Publish Date July 25 2016

Date posted March 21 2018

Overview

To retain customers and extend their market reach in this new environment, communication channels between a consumer and an organisation have to evolve from the basic toll-free connection to a single, uniform experience that allows customers to choose how they connect, interact, and ultimately buy using any channel at anytime and anywhere. This paper outlines seven key points you should consider before you start your transition process towards a Cloud-based contact center.

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