A decade ago, businesses, governments, even charitable foundations spent considerable time and effort in rationalizing and replacing the disparate legacy operational systems that consumed a major portion of the IT budget. Despite the enormous cost these efforts represented as well as the risk of delay, disruption and even outright failure, today most organizations have at least partially migrated to an integrated operational platform. These enterprise systems, Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM), for example, have succeeded in streamlining operations therefore eliminating much redundancy in support of the running business processes. However, they failed to deliver much analytical insight into operations. Today, organizations are turning their attention to finding insight not just efficiency and are exploring ways to leverage those investments to get a better grip on what is happening and what is likely to happen.