Closing the Gap Between Business and IT

Overview

From the Business you may hear that "we have no confidence in IT's ability to deliver useful solutions", or "we have limited visibility of progress, risks and problems", and "we don't know how we should measure the value of our investments in IT." From IT you may hear that "they (the Business) don't fund the projects adequately", or "they don't know what they need", or "they don't know what is possible to develop". Each side feels the other is responsible for the problem. And, you know, both are right. This paper explores how Business and IT can work better together.