Customer Experience Management (CEM)

Bots and automation collide with the power of human touch

Provided by Genesys Telecommunications Laboratories

Category Customer Experience Management (CEM)

Type White Paper

Length 11

Publish Date April 12 2018

Date posted April 12 2018

Overview

Virtually every company is exploring ways to apply artificial intelligence (AI) in their businesses to improve profitability. However, it’s easy to forget the critical role that humans play when taking AI to the next level. When you blend AI with the human dimension, you address the entire customer journey to improve experiences and achieve business goals.
Kate combines AI, adaptive learning, bots, cognitive computing and other automation technologies from across the Genesys portfolio so companies can deliver personalized, proactive and predictive experiences. 

Recommended for You

dan2

Programming languages to avoid learning in 2018

Dan Swinhoe casts a critical eye on the future

kathryn-cave

A c-suite guide to blockchain 2018

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?