Cloud Computing

The Truth About Cloud in Small Contact Centers

Provided by Genesys Telecommunications Laboratories

Category Cloud Computing

Type White Paper

Length 13

Publish Date April 12 2018

Date posted April 12 2018

Overview

The cloud presents new opportunities for small businesses, enabling them to refocus budget and staff on the business—not to support new technology. Small and mid-sized contact centers can get enterprise-quality, highly sophisticated and feature-rich contact center capabilities at prices they can afford. With a cloud contact center, companies pay only for what they use and gain the flexibility necessary to scale up and down, as needed. You can have a cloud contact center solution that is powerful yet simple; is easy to deploy, manage and use; and gives you great features without the headaches of complex applications. The right cloud contact center can be an effective tool to keep track of all customer interactions and to handle the omnichannel needs of a small contact center.

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