Customer Experience Management (CEM)

Busting the top 10 myths of omnichannel customer engagement

Provided by Genesys Telecommunications Laboratories

Category Customer Experience Management (CEM)

Type White Paper

Length 19

Publish Date April 12 2018

Date posted April 12 2018


This eBook focuses on why omnichannel customer engagement is your best choice for delivering exceptional CX. We’ll look at 10 common myths about omnichannel and reveal how they are just that— myths. Some are based on inaccurate information. Others describe potential objections that may seem overwhelming at first but, when looked at carefully, can be minimized or eliminated. 

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