Customer Service

World Quality Report 2017-18 Ninth Edition

Provided by Micro Focus

Category Customer Service

Type White Paper

Length 76

Publish Date September 26 2017

Date posted April 13 2018

Overview

Quality Assurance (QA) and testing practices have continued to undergo change in the last year. The digital economy, increased levels of automation, and the adoption of Agile and DevOps methodologies are some of the key trends in QA that 1600 IT executives from 32 countries have witnessed. This World Quality report from Micro Focus analyzes these trends in QA and testing and discusses how they impact businesses.

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