Business Service Assurance: Are you keeping your customer waiting?

Overview

Whatever your business and regardless of how your services are accessed, quality experiences across multiple channels are its lifeblood. They used to call it the World Wide Wait, but even in these days of relatively widespread fixed-line, cellular, wireless LAN and home broadband connectivity it can take a long time to connect to a site, access and application, view an entry, pay for a product or close a deal. Services get blocked by too many people attempting to access them at the same time, because networks are congested or because of some fault in the program itself or further downstream. That's why many companies are getting interested in service assurance and service quality management technologies such as Application Performance Management. Put simply this is a way to monitor, troubleshoot and generally speed up entire services so that customers, employees and partners aren't left in a wait state, frustrated, drumming their fingers and potentially being driven into the arms of your rival. Join this ComputerworldUK webcast to find out more about business service assurance and what it has done at two leading companies.