Business Service Management (BSM)

Don't Let Your SLAs Get Lost in the Cloud

Provided by Progress

Category Business Service Management (BSM)

Type White Paper

Length 14

Publish Date September 01 2009

Date posted August 27 2010


SLAs are crucial any time an application or service is offered to a client via the cloud. In this survey, 76% of respondents say that SLAs are critical to winning new business. Yet, 84% struggle to meet their SLAs.

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