IT Service Management (ITSM)

Adding Networks to Integrated Service Management

Provided by IBM

Category IT Service Management (ITSM)

Type White Paper

Length 15

Publish Date November 23 2010

Date posted May 01 2011

Overview

Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.

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