Category Contact Center Management
Type Webcast
Length 00:50:01
Publish Date May 10 2011
Date posted May 10 2011
Overview
Companies are increasingly turning to the Cloud as the ideal solution for replacing a legacy IVR system. This Webinar will address why, especially in today's tough economic times, companies are moving to the Cloud to:
•Increase customer retention by meeting the ever-changing demands of customers in real-time
•Enhance customer experience by using their own data sources to increase personalization and interactivity
•Improve customer satisfaction by being able to leverage call data and voice interactions to continuously fine-tune the system
•Realize immediate and long-term ROI by getting up and running fast on a secure, scalable and resilient platform
Hosted by Blade Kotelly, a human-factors engineering and business innovation strategist, author and educator, this Webinar is a must-see for any company considering updating, upgrading and improving their IVR system.
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