Customer Service

Customer Service in the Digital Workplace

Provided by Alcatel-Lucent

Category Customer Service

Type White Paper

Length 6

Publish Date January 21 2011

Date posted August 11 2011

Overview

An employee effectiveness model is the practice of aligning training, job assignment and scheduling, quality assurance, and career development to ensure your workforce has the right skills to provide stellar service to customers. If done right, the model builds a more engaged, efficient, and effective organization - one with happier employees, more satisfied customers, and a much healthier corporate balance sheet. This paper presents the case for customer service in the digital workforce.

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