Help Desk Management

How Sony Delivers a Premium Support Experience

Provided by LogMeIn

Category Help Desk Management

Type Case Study

Length 2

Publish Date August 25 2011

Date posted November 04 2011

Overview

Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls. Find out how they did it in this case study.

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